- What are e-Bills?
- Do e-Bills cost anything?
- Can I print a copy of my bill?
- Will I still receive a copy of my bill in the mail?
- How do I register for e-Bills?
- I’m having trouble registering. Can you help?
- How can I start receiving paperless statements?
- What if I forget my password?
- What if I change my email address?
- How secure is my account information?
- What if my user name or password is stolen?
Q: What are e-Bills?
A: e-Bills are an environmentally friendly and efficient way to receive your bill every month. e-Bills send a paperless bill of all your charges electronically instead of through the mail. By following the instructions in the email you can securely review your bill online.
Q: Do e-Bills cost anything?
A: e-Bills is a free service that saves time and allows you to view your bills when it's convenient for you.
Q: Can I print a copy of my bill?
A: Yes. After displaying the bill, click on the "Create PDF" icon just above the bill. After the bill PDF is created and opened, right click on the PDF and select on "print" from the pop up menu.
Q: Will I still receive a copy of my bill in the mail?
A: Once you sign up for e-Bills, you will no longer receive a bill in the mail. Instead, you will be able to view your bills online in the "Account Home" section of the website.
Q: How do I register for e-Bills?
A: Click on the "Register" link under the "Not Registered Yet?" section of this homepage. To register you will need to refer to a previous patient bill (for account number and the way your name is displayed). If you wish to receive e-Bills versus a printed bill, visit your profile page and check the box to enroll in e-Bills (near the bottom of your profile).
Q: I'm having trouble registering. Can you help?
A: Try these tips.
Please make sure you are entering all of your information correctly.
Enter your account number and name EXACTLY as they appear on your statement.
Example: John A. Doe – You will need to enter the middle initial AND the period
Example: Mr. John A. Doe – You will need to enter Mr. along with the middle initial and period
Then complete the rest of the form by choosing a Username and entering Your Name. Click Register.
Please make sure you respond to the registration confirmation email IMMEDIATELY!
You will receive an email to complete the registration process. This email contains a time sensitive link for security purposes! If you do not click the link to complete the process before the link expires, you will need to register again.
- Follow the link to complete the registration process.
- Begin viewing your statements.
Q: How can I start receiving paperless statements?
A: Go Green! To sign up for e-Bills (paperless statements), click Edit Profile and check the box next to e-Bills: Receive Email Notifications of New Bills (In lieu of paper bill).
Q: What if I forget my password?
A: On the patient portal log in page, look for the "Forgot Password? Click Here" link. You will be emailed a new password. After you log in you can reset your password by clicking on the "Edit Profile" link at the top of the page.
Q: What if I change my e-mail address?
A: You can update your e-mail address by logging in to our patient portal. From your account home page select "Edit Profile" and you can update your e-mail address, phone #, etc. Save all changes at the bottom of the page.
Q: How secure is my account information?
A: To protect your privacy we require you to authenticate your identity before we allow you to access your bill. This practice and third parties involved in the online services offered through our website employ several safety and security measures to protect your personal information. These include Secure Socket Layer (SSL) connections, 128-bit data encryption and User ID and password logins.
Even with these measures in place, however, there is still a potential risk for the unauthorized access of your personal information. This risk isn't unique to this practice. All online services ultimately rely upon the Internet, which is a shared resource. You should be aware of the risk associated with any online transaction before using such services.
Q: What if my Login ID or password is stolen?
A: If you believe that your account user name, password or other security information has been lost or stolen, you must immediately notify us so we can change your password.
Your password and security protections are your responsibility. Sharing this information may allow others to access your e-Bills account and view the personal information you have entered on the "Account Home" website pages. We recommend all persons maintain the confidentiality of their user name, password and any additional security information.